The skill set most valued by big business – are the communication skills.
While many people first think “public speaking” when they hear “the art of communications”… the reality is the speaking is only a very small part of communicating. One of the most important skills in the communicating skill set is really listening. You need to learn how to “Be With” the person you are communicating with. That mean you REALLY need to listen to what the person is saying.
You don’t have to agree – you do have to hear what is being said. Take notes, ask questions.
The person that asks questions is in control of the conversation. As you control the conversation, you can skillfully ask question that guide the conversation in the direction you would like it to go.
Ask questions…. What is it you need, what is it you want, what is your goal, what can I do to help you. If you ask questions and listen to the answer – you have made a huge leap in your communication skills.